Privacy Policy

This Privacy Policy describes how PloyD ("PloyD," "we," "our" or "us") collects, uses, and shares information in connection with your use of or access to our websites, platforms, applications, services, and solutions (collectively, the "Services"). When you access or use our Services or otherwise disclose information to PloyD, we will handle your information in accordance with this Privacy Policy.

By using any of our Services, you are agreeing to the terms of this Privacy Policy and our Terms of Service.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including when you:

• Create an account or register for our Services
• Use our AI model serving or RAG builder platforms
• Contact us for support or consultation
• Subscribe to newsletters or marketing communications
• Participate in surveys, webinars, or events

Account Registration

When you create an account, we collect contact information such as name, company name, email address, phone number, and other information necessary for account administration and personalization.

Payment Information

We collect information about Services you purchase. Payment information is processed by our third-party payment processors. We do not store your financial account information on our systems.

Communications

When you contact us, we may collect your name, email address, phone number, message contents, and any other information you choose to provide.

Information We Collect Automatically

Usage and Performance Data

When you use our AI infrastructure Services, we collect information about:

• System performance metrics (CPU, memory, GPU usage)
• API calls and service utilization
• Model deployment and serving statistics
• Error logs and system diagnostics
• Network and security event data

Website and Platform Analytics

We automatically collect information about your use of our websites and platforms, including:

• IP addresses and device identifiers
• Browser type and operating system
• Pages viewed and navigation patterns
• Referring websites and search terms
• Session duration and interaction data

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized experiences
• Prevent fraud and enhance security

2. How We Use Information

We use the information we collect to:

• Provide Services: Operate AI model serving, RAG systems, and infrastructure platforms
• Account Management: Create and manage your account, process payments, and provide support
• Improve Services: Analyze usage patterns, optimize performance, and develop new features
• Communications: Send service updates, technical notices, and marketing communications
• Security: Detect fraud, prevent abuse, and protect our Services and users
• Legal Compliance: Meet legal obligations and enforce our terms

3. How We Share Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our Services, including:

• Cloud infrastructure providers (AWS, Google Cloud, Azure)
• Payment processors and billing services
• Customer support and communication tools
• Analytics and monitoring services

Business Transfers

We may share information in connection with mergers, acquisitions, or sales of business assets.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

With Your Consent

We may share information with your explicit consent or at your direction.

4. Data Security

We implement comprehensive security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and monitoring
• Incident response and breach notification procedures
• Employee training on data protection practices

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve and develop our Services

When we no longer need your information, we securely delete or anonymize it.

6. Your Rights and Choices

Access and Portability

You can access and download your account information through your dashboard or by contacting us.

Correction and Updates

You can update your account information at any time through your account settings.

Deletion

You can request deletion of your account and personal information, subject to legal and operational requirements.

Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your preferences.

Cookies

You can control cookies through your browser settings, though this may affect Service functionality.

7. International Data Transfers

PloyD operates globally and may transfer your information to countries other than where you reside. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses for EU transfers
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request information about data collection and sharing
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of sale or sharing for advertising

To exercise these rights, contact us at privacy@ployd.ai.

10. European Privacy Rights

If you're in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Services. Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: